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    Team Leader – Ar

    Acn Healthcare
    5+ years
    Not Disclosed
    Bengaluru Chennai Hyderabad
    10 Dec. 6, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Here’s a refined version of the job description:

    Position: Team Leader - Accounts Receivable (AR)
    Location: Bengaluru, Hyderabad, Chennai

    Job Summary

    We are seeking a skilled Team Leader – AR to lead and manage a team of 25-30 members. The role involves overseeing the day-to-day operations of the team, ensuring high-quality performance, and ensuring compliance with organizational policies. You will provide subject matter expertise, guidance, and support to the team while also addressing personnel and performance issues.

    Key Responsibilities

    Operational Responsibilities

    • Manage and supervise a team of 25-30 members, ensuring optimal performance and adherence to set targets.
    • Assign work, monitor attendance, and ensure the team's daily activities align with organizational goals.
    • Provide subject matter expertise and support to Quality Control (QC) Analysts within the team.
    • Review daily reports and provide constructive feedback to enhance team performance.
    • Identify and address training needs of team members to improve efficiency and compliance.
    • Ensure adherence to Service Level Agreements (SLAs) and adjust team priorities to meet deadlines.
    • Communicate process and client updates to team members within specified timelines.
    • Maintain records of process and client updates for future reference.
    • Knowledge of specialty billing, particularly in areas such as Transplant/Gift of Life/Organ Procurement billing, is a plus.

    Team Performance and Disciplinary Issues

    • Monitor and address any performance, behavior, or attendance issues within the team.
    • Handle personnel and disciplinary issues as they arise, escalating when necessary.
    • Ensure all client-related training is completed by team members and records are maintained.
    • Resolve escalated customer issues promptly, and implement Corrective and Preventive Actions (CAPA) where needed.
    • Conduct daily team briefings (maximum of 15 minutes) to address updates and challenges.
    • Address performance-related issues promptly, escalating them to Managers as necessary, and manage Performance Improvement Plans (PIP) when applicable.

    General Responsibilities

    • Conduct annual performance appraisals for team members, in collaboration with the Manager.
    • Sanction team members' leave requests as per organizational policies.
    • Handle employee separations in line with company policies.

    Eligibility Criteria

    • Education: Graduates/Diploma holders with excellent communication skills.
    • Experience: Minimum 5 years of experience in U.S. Healthcare AR domain, with a strong understanding of Hospital/Physician billing, AR follow-ups, and denial management.
    • Skills:
      • Strong client coordination skills.
      • Proficiency in MS Office and data analysis/report generation.
      • Excellent people management and team leadership skills.
    • Work Environment: Must be willing to work from the office and adhere to U.S. time zones.

    Preferred Qualifications

    • Experience with specialty billing (Transplant/Gift of Life/Organ Procurement) is an advantage.

    Join us to lead a dynamic team in delivering high-quality accounts receivable services within the U.S. healthcare sector, while contributing to process improvement and team development.

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