Sr. Clinical Support Specialist

4+ years

Not Disclosed

Bangalore

10 Feb. 27, 2024

Job Description

Job Type: Full Time Education: Any Graduate Skills: Communication Skills, Interpersonal Skill, Technical Skill

About the job

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

In this role, you will…

Deliver Results

Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target for India or markets responsible for by partnering with sales team to visit customers who need intensive clinical support
Responsible for the working with assigned accounts and team within Align Technology (India), including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff;
Provide all appropriate reporting to the Clinical Support Manager,India including feedback from customers on a weekly and monthly report
Work closely with co-colleagues to develop a high-performance team in India.

Drive the Best Outcomes

Provide Product and Clinical Training and knowledge to assigned accounts.
Provide appropriate training and field coaching as required to all India Team members, distributors and all external customers.
Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling
Ensure professional dress code and attitude is maintained at all times
Keep abreast of what competitors are doing; and update India Marketing Manager of market intelligence and pulses in the market
Providing continuous education to staff especially sales and marketing team and training when there is new product launch
Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc.
Be responsible for all quality updates records and customer product feedback for respective Markets .
Should be open for travelling .

Lock in Key Relationships

Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business
Clinical event and speaker management
Plan and arrange the clinical events that suitable for the market and coordinate with the India plan an educational pathway
Manage to engage speakers to clinical events with pre-event preparation and post-event follow up and report the feedback to India team

In this role, you’ll need

Requirement / Criteria For The Role

Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.
With 4+ years of working experience in a corporate environment
Experience in training dentists/orthodontists
Proficient in English
Effective communication and presentation skill

Sound like a good fit?

Great! Click the “Apply” link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

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