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    Senior Medical Information Associate

    Eversana
    2+ years
    Not Disclosed
    Pune
    10 Oct. 25, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Location: Pune, Maharashtra, India
    Employment Type: Full-time
    Department: Customer Service
    Job Family: Medical & Regulatory Affairs

    Company Overview

    At EVERSANA, we take pride in being certified as a Great Place to Work globally. Our mission is to create a healthier world through our dedicated team of over 7,000 employees. We provide next-generation commercialization services to the life sciences industry, serving more than 650 clients from innovative biotech startups to established pharmaceutical companies. Our diverse offerings help bring groundbreaking therapies to market and support the patients who depend on them. Together, we make a meaningful impact every day.

    We embrace diversity in backgrounds and experiences, prioritizing the improvement of patient lives around the globe. We seek individuals who not only possess strong skills but also genuinely care about our mission, our clients, and the patients we serve.

    Position Overview

    The Senior Medical Information Associate plays a critical role in supporting the safe and effective use of pharmaceutical products by providing timely, scientifically balanced, evidence-based, and non-promotional information. This position is customer-facing and responds to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Additionally, it plays an essential role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, you will ensure client success through global inbox management, case processing of adverse event reports, product quality complaints, and medical inquiries.

    Key Responsibilities

    • Manage global inbox and process adverse event reports, product quality complaints, and medical inquiries.
    • Conduct data entry and triage for reports and inquiries from healthcare professionals and consumers.
    • Identify adverse events and product complaints during data entry of medical inquiries.
    • Write and file adverse event and product quality complaint reports.
    • Coordinate processes for responding to quality-related complaints, interacting with client managers as needed.
    • Oversee medical communications operations and drug safety activities as specified by management.
    • Mentor junior staff and provide ongoing training.
    • Monitor work processes related to global inbox activities to ensure compliance with client performance requirements.
    • Perform quality monitoring and peer reviews for the global inbox team.
    • Demonstrate a commitment to diversity, equity, and inclusion in all aspects of work.
    • Perform other duties as assigned.

    Minimum Knowledge, Skills, and Abilities

    • Education: Pharm.D, Master of Science (M.Sc), B.Pharm, M.Pharm, or any other Life Sciences degree.
    • Experience: Excellent documentation skills, with strong verbal and written communication abilities.

    Additional Information

    Cultural Beliefs:

    • Patient Minded: Act with the patient’s best interests in mind.
    • Client Delight: Own every client experience and its impact on results.
    • Take Action: Empower yourself and others to act now.
    • Grow Talent: Invest in personal and team development.
    • Win Together: Collaborate passionately to achieve results.
    • Communication Matters: Foster transparent and thoughtful dialogue.
    • Embrace Diversity: Create an environment of awareness and respect.
    • Always Innovate: Be bold and creative in everything you do.

    Please be aware of fraudulent job offers misrepresenting EVERSANA. We will never ask for personal information or payment during the recruitment process.

    EVERSANA is an Equal Opportunity Employer committed to diversity and inclusion. We value the unique strengths, experiences, and perspectives of all employees, which are essential to our success. Join us to make a difference in healthcare!

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