Location: Pune, Maharashtra, India
Employment Type: Full-time
Department: Customer Service
Job Family: Medical & Regulatory Affairs
At EVERSANA, we take pride in being certified as a Great Place to Work globally. Our mission is to create a healthier world through our dedicated team of over 7,000 employees. We provide next-generation commercialization services to the life sciences industry, serving more than 650 clients from innovative biotech startups to established pharmaceutical companies. Our diverse offerings help bring groundbreaking therapies to market and support the patients who depend on them. Together, we make a meaningful impact every day.
We embrace diversity in backgrounds and experiences, prioritizing the improvement of patient lives around the globe. We seek individuals who not only possess strong skills but also genuinely care about our mission, our clients, and the patients we serve.
The Senior Medical Information Associate plays a critical role in supporting the safe and effective use of pharmaceutical products by providing timely, scientifically balanced, evidence-based, and non-promotional information. This position is customer-facing and responds to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Additionally, it plays an essential role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, you will ensure client success through global inbox management, case processing of adverse event reports, product quality complaints, and medical inquiries.
Cultural Beliefs:
Please be aware of fraudulent job offers misrepresenting EVERSANA. We will never ask for personal information or payment during the recruitment process.
EVERSANA is an Equal Opportunity Employer committed to diversity and inclusion. We value the unique strengths, experiences, and perspectives of all employees, which are essential to our success. Join us to make a difference in healthcare!
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