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    Senior/Lead Micc Associate

    Navitas Life Sciences
    3-7 years
    Not Disclosed
    Princeton Junction
    10 July 26, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Description: Senior MICC Professional

    We are seeking experienced MICC professionals to join our growing team. In this role, you will handle a range of responsibilities within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function, focusing on effective case management and team support.

    Core Responsibilities:

    • Case Management:

      • Intake and Registration: Receive and manage calls and emails (AE, PQC, MI & GI), including case intake, duplicate checking, and registration.
      • Follow-Up Inquiries: Conduct follow-up inquiries via phone and email, and provide translation for inquiries if not in English.

    • Document Development:

      • Documentation: Develop and prepare all necessary documents for MICC operations.

    • Mentoring and Support:

      • Team Mentoring: Act as a mentor for the MICC team, providing guidance and support.
      • Audit Support: Assist with audits and ensure compliance with relevant standards.

    Desirable Skills and Experience:

    • Experience:

      • Senior Role: 3-5 years of experience in a Medical Information Contact Center (MICC) role, specializing in Pharmacovigilance.
      • Lead Role: 5-7 years of experience with a proven track record of leading MICC operations.

    • Educational Background:

      • Degree: Graduate or postgraduate degree in life sciences, pharmacy, dentistry, allied health sciences, or related fields.

    • Skills:

      • Communication: Strong communication skills for effective client interaction and coordination.
      • Expertise: Subject matter expertise in MICC operations and Pharmacovigilance.

    This role is ideal for a skilled professional with extensive experience in MICC operations, looking to contribute their expertise in a leadership capacity.

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