Representative, Operations

2+ years

Not Disclosed

Bangalore

10 March 10, 2025

Job Description

Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Representative, Operations
Department: Customer Service and Support
Location: Bangalore, India

Job Description:

The Representative, Customer Service / Technical Support position interfaces with customers through inbound and outbound calls, emails, chats, or the Internet, depending on client requirements. This role involves providing customer service support, technical assistance, and resolving routine issues related to client products or services.

Key Responsibilities:

Ensure service delivery meets contractual Key Performance Indicators (KPIs)
Clarify customer requirements, probe for understanding, and use decision-support tools to provide appropriate resolutions
Listen attentively to customer concerns, demonstrate empathy, and build rapport
Greet customers in a courteous, friendly, and professional manner
Maintain basic knowledge of client products and services
Accurately document and update accounts as required
Participate in activities aimed at improving customer satisfaction and business performance
Offer additional products/services when appropriate
Track and retrieve information using the call tracking database
Respond to customer inquiries by referring to published materials, secondary sources, or senior staff

Additional Responsibilities for Content Moderation Role:

Review and moderate content including text, images, and videos
Identify and remove inappropriate, violent, extreme, pornographic, or ultra-graphic content
Ensure compliance with client’s terms of service and content policies
Assess and review sensitive material with neutrality and accuracy

Candidate Profile:

Education: Graduate/Undergraduate in any discipline (varies by job requirement)
Skills & Competencies:
- Strong customer service orientation
- Excellent verbal and written communication skills
- Proficiency in PC navigation and multitasking
- Attention to detail and ability to work independently or as part of a team
- Tolerance for repetitive tasks in a fast-paced environment
- Ability to adapt to rotating shifts if required
- Strong problem-solving and query resolution skills

Disclaimer:

Concentrix is an equal opportunity employer and does not charge any recruitment, processing, or other fees for job offers. All hiring decisions are based on merit and job-related qualifications.

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Representative, Operations

Job Description

Job Description:

Key Responsibilities:

Additional Responsibilities for Content Moderation Role:

Candidate Profile:

Disclaimer:

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