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Quality Specialist Iii

1-4 years
Not Disclosed
10 Dec. 27, 2024
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Complaint Processing Specialist
Company: Teva Pharmaceuticals

Company Overview:
Teva Pharmaceuticals is a global leader in the production of generic medicines, dedicated to making good health more affordable and accessible. Teva is the proud manufacturer of many products included in the World Health Organization’s Essential Medicines List. Every day, at least 200 million people worldwide rely on Teva’s medicines, and the company is continuously innovating to expand its impact and improve lives.

Role Overview:
As a Complaint Processing Specialist, you will play a vital role in managing product quality-related complaints. Your responsibilities will include receiving, trending, logging, and coordinating product returns associated with complaints, primarily via phone, email, or the internet. You will assist the QAS Intake team in ensuring compliance with quality standards and serve as a Subject Matter Expert in the complaint handling process.

You will also be involved in high-profile complaint handling, continuous improvement activities, audits, and inspections to enhance the operational efficiency and effectiveness of the Quality Assurance Services (QAS) group. Additionally, you will support initiatives to automate processes and identify opportunities for defect proofing.

Key Responsibilities:

  • Process and manage product quality complaints, including receiving, trending, and coordinating product returns.
  • Act as a Subject Matter Expert for the QAS Intake team, providing guidance on complaint processes and ensuring compliance with Standard Operating Procedures and Work Instructions.
  • Handle High Profile complaints, ensuring thorough documentation and justifications for each case.
  • Participate in continuous improvement initiatives to increase compliance, efficiency, and effectiveness within the QAS team.
  • Support audits and inspections related to QAS activities and provide necessary data on product complaints, volumes, and deviation reports.
  • Identify opportunities for automation and defect proofing, presenting business cases to QAS management with quantifiable data.

Qualifications and Experience:

  • Education: Bachelor’s degree in a scientific field such as Pharmacy, Chemistry, Microbiology, or Chemical Engineering.
  • Experience: 1 to 4 years of experience in a similar role, preferably within the pharmaceutical industry.
  • Shift: Night shift (6 PM to 3 AM).
  • Working Model: Hybrid working (3 days in-office, 2 days remote).

Teva’s Equal Employment Opportunity Commitment:
Teva is committed to fostering a diverse and inclusive workplace where all employees are treated with respect and dignity. Teva offers equal employment opportunities to individuals regardless of age, race, gender, disability, and other protected statuses.

Apply now to contribute to Teva's mission of improving health worldwide through the efficient management of product complaints and quality assurance processes!