Job Description
Job Title:
Practice Performance Manager – Greenville, SC
Company:
Optum (UnitedHealth Group)
Requisition Number:
2261789
Job Category:
Medical & Clinical Operations
Location:
Greenville, SC, US (Field-based, Local Travel Required)
Work Type:
Full-time
Work Environment:
-
Up to 75% local travel (primarily performed at physician practices)
-
Field-based role involving direct interaction with care providers
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Includes remote reporting and in-person provider support
Primary Responsibilities:
-
Manage performance of assigned practices to achieve STAR gap closure and 90% HCC coverage
-
Build strong relationships with care providers and deliver targeted education on coding/documentation accuracy
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Conduct chart reviews and analyze HCC performance
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Prepare reports and materials for monthly meetings with provider practices
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Guide and support workflows for attestation and gap closure
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Collaborate on action plans for performance improvement
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Participate in internal quality improvement campaigns and initiatives
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Provide feedback and reports to Population Health leadership and practices
-
Proactively identify barriers and work on solutions with the Senior Practice Performance Manager
Required Qualifications:
-
3+ years of healthcare industry experience (e.g., STARs Quality Improvement, HCC Coding Education, Provider Operations)
-
1+ year of STARs or RAF experience
-
Strong communication, presentation, and relationship-building skills
-
Ability and willingness to travel up to 75%
Preferred Qualifications:
-
Certified Professional Coder (CPC) and/or Certified Risk Adjustment Coder (CRC)
-
Consulting background and managed care experience
-
Strong EMR knowledge and familiarity with clinical standards of care, preventive health, and Stars measures
-
Solid financial analytical background in Medicare Advantage (e.g., RAF/STAR models)
-
Advanced proficiency in Microsoft Office (Excel, Outlook, PowerPoint)
Compensation:
-
Annual salary range: $71,600 – $140,600 (based on experience, education, and market factors)
-
Benefits include:
-
Comprehensive benefits package
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Incentive and recognition programs
-
Equity stock purchase
-
401(k) contributions
-
Eligibility-based bonuses and incentives
-
Company Mission:
UnitedHealth Group and Optum are committed to building a healthcare system that promotes equity and access. Their culture is built on diversity, inclusion, integrity, and innovation. They actively seek to reduce healthcare disparities and improve outcomes for underserved populations.
Compliance & Employment Notes:
-
Equal Employment Opportunity/Affirmative Action Employer
-
Compliant with all applicable wage laws
-
Drug-free workplace – successful candidates must pass a drug screening
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