Patient Services Intake Manager
Job Title: Patient Services Intake Manager
Req #: JR - 165212
Location: Saint Paul, Minnesota, United States
About the Role:
As a Patient Services Intake Manager at Baxter, you will lead cross-functional teams responsible for patient interaction, intake processes, and verification of third-party payer order requirements. Your work ensures compliance and high-quality service within Baxter’s Respiratory Health segment, directly impacting lives and improving patient outcomes.
Key Responsibilities:
Lead, recruit, manage, train, develop, and coach team members across multiple intake functions.
Develop and implement short and long-term strategies to enhance efficiency and improve patient and customer satisfaction.
Establish departmental goals, service level agreements, and performance metrics aligned with organizational objectives.
Design and manage call center quality programs to maintain high customer service standards.
Ensure regulatory and payer compliance through documentation and team-specific instructions.
Collaborate with cross-functional teams (Sales, etc.) to continuously refine procedures.
Required Qualifications:
BA/BS degree completed or currently pursuing in a healthcare-related field.
Minimum 5+ years of management experience, including leadership of large teams.
Minimum 3+ years of DME (Durable Medical Equipment) industry experience (preferred).
Strong supervisory, organizational, and communication skills.
Deep understanding of Medicare, Medicaid, and third-party payer processes (preferred).
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Experience with CRM and third-party billing systems (preferred).
Project management and continuous improvement experience is a plus.
Workplace Details:
Hybrid work structure with a minimum number of required in-office days at the St. Paul, MN office.
Adheres to Baxter’s flexible workplace policy aligned with legal and business needs.
Compensation:
Estimated Base Salary Range: $96,000 - $132,000 annually
Eligible for discretionary bonuses
Compensation will vary depending on location, experience, and skills.
Benefits Highlights:
Day One Medical and Dental Coverage
Life, accident, and disability insurance
401(k) plan with company match & ESPP
Paid time off (20–35 days based on service)
Paid parental leave and family medical leaves
Childcare, EAP, commuter benefits & employee discounts
2 paid volunteer days per year
Equal Opportunity:
Baxter values diversity and ensures equal employment opportunities for all applicants. Reasonable accommodations are provided as needed during the hiring process.
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