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    Multilingual Medical Information Specialist

    Propharma
    0-2 years
    Not Disclosed
    United States
    10 Jan. 3, 2025
    Job Description
    Job Type: Full Time Education: RN/BS/BA/MS Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Multilingual Medical Information Specialist (MMIS)
    Company: ProPharma Group
    Location: Remote (US-based)
    Position Type: Full-Time

    About ProPharma Group

    ProPharma has been a leader in improving patient health and wellness for over 20 years by providing expert advice and solutions to biotech, pharmaceutical, and medical device companies. As the world's largest Research Consulting Organization (RCO), ProPharma offers a full spectrum of services across the product lifecycle, empowering clients to de-risk and accelerate their drug and device programs.

    Position Overview

    ProPharma is seeking a Multilingual Medical Information Specialist (MMIS) to join the Medical Information Contact Center. This role is responsible for providing medical and safety information, handling adverse event documentation, and translating documents between English and Spanish. The MMIS ensures compliance with regulatory standards and internal policies while supporting ProPharma’s pharmaceutical clients.

    Key Responsibilities

    Medical Information Service Delivery:

    • Respond to unsolicited medical and safety information requests from consumers, healthcare professionals, and other external customers through various channels (phone, email, letter, etc.) for ProPharma's pharmaceutical clients.
    • Provide labeled and unlabeled responses in compliance with regulatory requirements, client practices, and ProPharma SOPs.
    • Document adverse events, special situation events, pregnancy reports, and product complaints per regulatory requirements.
    • Translate English documents into Spanish and vice versa, ensuring accurate and culturally appropriate communication.
    • Ensure tasks are completed within the specified deadlines according to ProPharma SOPs.

    Quality Assurance:

    • Conduct quality checks on adverse event reporting, product quality complaints, and translations to maintain accuracy and consistency in medical information responses.
    • Review all medical inquiries and translations for quality in line with established standards.

    General Tasks:

    • Provide after-hours support on a rotating basis based on business requirements.
    • Adhere to privacy policies to protect confidential information and ensure compliance with data privacy regulations.
    • Follow health and safety policies and contribute to a safe working environment.

    Qualifications

    Education & Experience:

    • Nursing degree (RN/BS/BA/MS).
    • Mother tongue in Spanish and fluency in English.
    • Strong translation skills and the ability to maintain grammatical accuracy in both languages.
    • Excellent verbal and written communication skills, including proofreading and professional telephone etiquette.
    • A working knowledge of medical terminology, pharmacology, pathophysiology, and industry regulations.
    • Ability to manage time effectively, prioritize tasks, and handle multiple inquiries within restrictive timeframes.

    Skills & Abilities:

    • Proactive problem-solving abilities, critical thinking, and attention to detail.
    • Ability to work independently and as part of a team.
    • Strong computer skills, including proficiency with Microsoft Office and document management systems.
    • Ability to learn and adapt to new software tools, including inquiry handling databases.

    Additional Information:

    • #LI-KP1
    • #LI-REMOTE
    • All candidates must be legally eligible to work in the US.

    ProPharma is committed to diversity, equity, and inclusion. We create a work environment where everyone feels empowered to succeed and can express their authentic selves.

    ProPharma Group does not accept unsolicited resumes from third-party recruiters. Please do not send phone calls or emails regarding this posting.

    How to Apply: Interested candidates should apply through ProPharma’s career portal.

    Let me know if you'd like any further details!

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