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    Micc - Associate

    Vizen Life Sciences
    0-5 years
    Not Disclosed
    Hyderabad
    10 July 26, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Medical Information Call Center (MICC) Associate

    Company: Vizen Lifesciences

    Job Summary:

    Vizen Lifesciences is seeking a dedicated Medical Information Call Center (MICC) Associate to join our team. The ideal candidate will have a background in Pharmacy or Nursing and 0 to 5 years of relevant experience in a MICC role. This position requires excellent English language skills and the ability to work flexible 24/7 shifts.

    Key Responsibilities:

    • Call Handling: Manage inbound and outbound calls, document interactions, and perform follow-up calls according to client requirements and standard operating procedures (SOPs).
    • Compliance: Ensure adherence to Vizen Lifesciences' and client quality standards. Send completed documents for quality control (QC) in hourly reports.
    • Communication: Follow proper telephone etiquette during all MICC interactions. Refer to safety references and client-provided documents when handling calls.
    • Information Management: Categorize call information into relevant categories such as product complaints, adverse events (AE/SAE), medical queries, and product quality complaints.
    • Coordination: Forward AE/SAE information to the pharmacovigilance department and product complaints to the QA department as required. Contact manufacturing units or clients for medical inquiries with unavailable information.
    • Data Protection: Adhere to administrative, technical, and physical safeguards to protect data confidentiality, integrity, and availability.
    • Administrative Tasks: Manage trackers, perform reconciliation, and archive pharmacovigilance documents. Ensure compliance with client-specific SOPs for all activities.
    • Training and Feedback: Attend training and client meetings as needed. Provide feedback and training to team members.

    Education Qualifications:

    • Bachelor’s or Master’s degree in Pharmacy or Nursing.

    Experience Required:

    • 0 to 5 years of relevant experience in a Medical Information Call Center (MICC) role.

    Mandatory Requirements:

    • Excellent English language speaking and writing skills.
    • Flexibility to work in 24/7 shifts.

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