Medical Information Specialist

2+ years

Not Disclosed

Pune

10 Oct. 25, 2024

Job Description

Job Type: Full Time Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Location: Pune, Maharashtra, India
Employment Type: Full-time
Department: Customer Service
Job Family: Medical & Regulatory Affairs

Company Overview

At EVERSANA, we take pride in being certified as a Great Place to Work globally. Our mission is to create a healthier world, supported by a dedicated team of over 7,000 employees. We deliver next-generation commercialization services to the life sciences industry, serving more than 650 clients—from innovative biotech startups to established pharmaceutical companies. Our diverse products, services, and solutions help bring groundbreaking therapies to market and support the patients who depend on them. Together, we make a meaningful impact every day.

We embrace diversity in backgrounds and experiences, prioritizing the improvement of patient lives worldwide. We seek individuals who not only possess strong skills but also genuinely care about our mission, our clients, and, most importantly, the patients we serve.

Position Overview

The Medical Information Specialist is a vital role within the Medical Information Contact Center (MICC) team, providing scientifically balanced, evidence-based information to support the safe and effective use of pharmaceutical products. This position also involves handling post-marketing adverse events and product complaints.

Key Responsibilities

Respond to medical inquiries from healthcare professionals, consumers, and payers, utilizing medical information skills to research and evaluate literature.
Write narratives for adverse events and product complaints, as well as custom responses to inquiries.
Handle requests through multiple channels (phone, email, CRM, chat).
Identify adverse events and product complaints during customer interactions, generating compliant reports as required by FDA regulations.
Coordinate responses to product quality complaints, collaborating with departments like Quality Assurance and Regulatory Affairs.
Maintain knowledge of product details, therapeutic areas, and client-specific requirements.
Ensure accurate documentation and deliver excellent customer service.
Promote diversity, equity, and inclusion through continuous personal development and by modeling inclusive behaviors.

Qualifications

Education:
Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or any relevant Life Sciences degree.

Experience and Skills:

Excellent documentation skills and strong clinical background.
Fluent in English (speaking, reading, and writing).

Preferred Qualifications

Advanced degrees (Pharm.D, MSc) or relevant life sciences qualifications.
Proven experience in a medical information or regulatory role.

Additional Information

Cultural Beliefs:

Patient Minded: Act with the patient’s best interests in mind.
Client Delight: Own every client experience and its impact on results.
Take Action: Empowered and accountable for my actions.
Embrace Diversity: Create an environment of respect and awareness.
Grow Talent: Invest in personal and team development.
Win Together: Collaborate passionately to achieve results.
Communication Matters: Foster transparent and thoughtful dialogue.

Caution: Please be aware of fraudulent job offers misrepresenting EVERSANA. We will never ask for personal information or payment during the recruitment process.

EVERSANA is an Equal Opportunity Employer, committed to diversity and inclusion. We value the unique strengths, experiences, and perspectives of all employees, which are essential to our success. Join us to make a difference in healthcare!

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