Instagram
youtube
Facebook

Medical Information Specialist - Life Science Grad

0-2 years
Not Disclosed
10 Jan. 13, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information Specialist (MIS)

Location: Remote
Company: ProPharma Group


About ProPharma Group

ProPharma Group has been a leader in enhancing patient health and wellness for over 20 years. As the world’s largest Research Consulting Organization (RCO), ProPharma partners with biotech, med device, and pharmaceutical companies, offering expertise that spans regulatory sciences, clinical research, pharmacovigilance, medical information, and more. The company’s comprehensive services help its clients safely and efficiently bring new therapies and scientific breakthroughs to market.


Role Overview

The Medical Information Specialist (MIS) is an integral part of the ProPharma Medical Information Contact Center. In this role, you will be responsible for delivering high-quality medical and safety information in accordance with regulatory requirements, client needs, and ProPharma internal policies. You will also be tasked with the collection and documentation of adverse events, special situation events, and product complaints.


Key Responsibilities

Medical Information Service Delivery

  • Respond to Inquiries: Provide accurate and professional responses to unsolicited medical and safety inquiries received via various channels such as phone, email, fax, and scientific meetings.
  • Provide Information: Deliver both labeled and unlabeled medical and safety information in line with regulatory requirements and company policies.
  • Document Adverse Events: Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints following all relevant regulations and internal guidelines.
  • Response Formulation: Utilize approved labeling, company standards, published literature, and data to formulate responses to customer inquiries.
  • Logging Enquiries: Record all inquiries in the Inquiry Handling Systems accurately and in a timely manner.

Quality Assurance

  • Maintain Quality: Ensure that all responses, documentation, and reports meet ProPharma’s quality standards, including performing quality checks on adverse events and product quality complaints.
  • Translation Compliance: Adhere to quality standards when translating medical information and handling inquiries.

General Duties

  • After-Hours Coverage: Provide after-hours coverage on a rotational basis as per business requirements.
  • Privacy Compliance: Follow ProPharma’s data privacy policies, ensuring all personal and confidential information is handled in compliance with legal regulations.
  • Health & Safety: Follow company health and safety policies.
  • Other Tasks: Perform additional duties as assigned by the manager.

Required Qualifications

  • Education: A Life Science Degree (e.g., Pharmacy, Biology, or related field).
  • Communication Skills: Excellent verbal and written communication skills in the target language, including proofreading and professional telephone etiquette.
  • Medical Knowledge: Solid understanding of medical terminology, pathophysiology, pharmacology, and industry regulations.
  • Critical Thinking: Strong analytical, reasoning, and problem-solving abilities.
  • Multitasking: Ability to handle multiple tasks efficiently with attention to detail and within time constraints.
  • Self-Motivated: Demonstrated initiative and drive to handle tasks with minimal supervision.
  • Computer Skills: Highly proficient in Microsoft Office, Adobe Acrobat, and experience with document management systems. Familiarity with inquiry handling databases is also important.

Why ProPharma?

ProPharma celebrates diversity, equity, and inclusion, creating a workplace where employees are encouraged to bring their authentic selves and contribute to an innovative, collaborative, and entrepreneurial environment. The company offers a holistic approach to professional growth and success for all employees.


Additional Information

  • Location: Fully remote role.
  • Note: ProPharma does not accept unsolicited resumes from third-party recruiters. Please refrain from contacting anyone regarding this posting.

This role is ideal for professionals passionate about medical information services in the pharmaceutical industry, looking to work in a dynamic, global environment. If you meet the qualifications and want to make a meaningful impact, we encourage you to apply!