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Medical Information Specialist Ii

0-5 years
Not Disclosed
12 May 22, 2024
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Communication Skills, CPC Certified, ICD-10 CM, CPT, HCPCS Coding, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description: Frontline Specialist

Company: Inizio Engage
Location: Remote
Industry: Biotechnology

About the Role

Join Inizio Engage as a frontline specialist, representing a top biotechnology company. This role involves delivering virtual or telephonic support to clients, engaging in clinical dialogues with customers, patients, and healthcare professionals, and serving as a primary resource for drug/medical device product information.

Benefits

  • Competitive compensation
  • Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, and employee discounts/promotions
  • Generous performance-driven incentive compensation package
  • Competitive environment with company-wide recognition, contests, and coveted awards
  • Exceptional company culture
  • Recognized as a Top Workplace USA 2021
  • Awarded a “Great Place to Work” in 2022 and 2023
  • Fortune Best Workplaces in Biopharma 2022

Responsibilities

  • Document all Medical Information Requests, Adverse Events, and Product Quality Complaints accurately and in compliance with Inizio, Client, and Federal guidelines
  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
  • Enroll participants in educational seminars
  • Provide support to patients enrolled in Patient Support Programs
  • Collect demographic data for product, sample, and literature fulfillment
  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
  • Accurately collect and capture information required by individual programs in specific databases
  • Communicate effectively with callers, providing empathetic and clear explanations of medical terminology as needed
  • Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed
  • Adhere to all company policies and Standard Operating Procedures
  • Organize and manage multiple projects simultaneously
  • Safeguard patient privacy and confidentiality following HIPAA guidelines
  • Update and submit resume upon requests for audits
  • Perform other duties as assigned

Qualifications

  • Current US healthcare professional license: RN
  • Excellent verbal, written, and listening communication skills
  • Proficiency with computer keyboard and mouse
  • Competency with Call Center Telephone Technology
  • Pleasant telephone manner
  • Ability to work independently and within a group setting
  • Results-oriented with excellent organizational skills and ability to work cross-functionally
  • At least one year of experience in healthcare or pharmaceuticals is strongly preferred
  • Demonstrates leadership and provides value in individual program leadership

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Our global workforce combines local expertise with data, science, and technology to deliver bespoke engagement solutions, helping clients improve treatment outcomes. We are committed to partnering with clients to provide the medicines, knowledge, and support needed for better healthcare.

Our Values

  • We empower everyone
  • We rise to the challenge
  • We work as one
  • We ask what if
  • We do the right thing

Equal Opportunity Employer

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by law.

For more information about Inizio Engage, visit us at: Inizio Engage.

Only qualified candidates will be considered. Inizio Engage is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.