Medical Information And Adverse Event Intake Specialist With Hebrew And English And Arabic Language

2+ years

Not Disclosed

Netanya

10 Dec. 5, 2024

Job Description

Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description

Position Title: Medical Information and Adverse Event Intake Specialist (Hebrew, English, and Arabic)

Company: IQVIA

Position Overview

Join IQVIA's Safety Operations team to be at the forefront of Patient Safety. This key role involves daily direct interaction with Health Care Professionals (HCPs) and patients, helping optimize the safety profiles of pharmaceutical products. As a Medical Information and Adverse Event Intake Specialist, you will process medical information, adverse events, and product quality data. This role is crucial for maintaining the safety and efficacy of products in various therapeutic areas, with flexible work arrangements available (Home-based, Hybrid, or Office-based).

Key Responsibilities

Medical Information and Adverse Event Intake:
- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support (excluding commercial sales support).
- Process and document safety and product quality data into Lifecycle safety databases, including data entry, medical coding, generating queries, ensuring case closure, and coordinating translations.
- Manage incoming calls and emails from investigative sites and other sources reporting safety data.
Team Collaboration and Mentorship:
- Foster a collaborative team environment, providing training and mentoring for less experienced team members.
- Offer regular feedback to operations team managers and Customer Delivery Managers (CDM) regarding project metrics, progress, and challenges.
Project Management and Communication:
- Liaise proactively with Project Managers, identifying issues, proposing solutions, and offering technical support.
- Assist with managing change orders, reporting project metrics, and providing status updates.
- Participate in the implementation of process improvements and training for Lifecycle safety offerings.

Qualifications

Education and Experience:
- Bachelor's Degree in a Life Science (required).
- Excellent verbal and written communication skills in English (min. C1), Hebrew, and Arabic (native/C2 level).
- Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management) is an asset.
Skills:
- Strong attention to detail, ensuring consistently high-quality standards.
- Ability to manage multiple projects simultaneously and effectively prioritize competing demands.
- Strong organizational and time management skills.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. By joining our team, you will be contributing to the development of innovative medical treatments, improving patient outcomes, and advancing public health worldwide.

For more details, visit our careers page.

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Medical Information And Adverse Event Intake Specialist With Hebrew And English And Arabic Language

Job Description

Position Overview

Key Responsibilities

Qualifications

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