Medical Information Specialist - (French & English Speaking)

0-2 years

Not Disclosed

London

10 Aug. 21, 2024

Job Description

Job Type: Full Time Education: B.Pharm/ M.Pharm/ B.Sc/ M.Sc/ Any Life Science Graduate Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Company Description

At EVERSANA, we take pride in our certification as a Great Place to Work worldwide. Driven by our vision of a healthier world, our global team of over 7,000 employees is dedicated to delivering next-generation commercialization services for the life sciences industry. Serving more than 650 clients—from innovative biotech startups to established pharmaceutical companies—our products, services, and solutions are designed to bring pioneering therapies to market and support the patients who rely on them. Join us and contribute to our impactful mission every day!

We are committed to diversity and inclusivity across our organization. Improving patient lives is our top priority, and we seek individuals from all backgrounds to help shape the future of healthcare and life sciences. Our commitment to diversity and inclusion is central to our culture, and we value team members who are not only skilled but also deeply invested in our mission, our people, and the patients we serve.

Job Description

Position: Medical Communications Specialist

In this role within our integrated commercial services, you will play a key part in building credibility and strengthening relationships with healthcare providers, patients, and industry clients. This position involves delivering industry-leading services, including call center staffing for product information requests, identifying and processing adverse events and product quality issues, and medical writing.

This is a full-time home office position, ideally based in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. Candidates must be legally eligible to work in the European Union or the UK.

Essential Duties and Responsibilities

Translate documents between English and the target language, delivering translated responses either verbally or in writing.
Respond to drug information inquiries from healthcare professionals and patients, and disseminate drug information verbally or in writing.
Identify and document adverse events and product complaints, ensuring compliance with EVERSANA Medical Communications and client SOPs and local Regulatory Authority requirements.
Utilize writing skills to create narratives for adverse event and product complaint reports and custom responses to medical inquiries.
Coordinate responses to quality-related complaints, involving interactions with Quality Assurance, Regulatory Affairs, and complainants as needed.
Research and develop information from medical literature for dissemination to healthcare professionals.
Handle miscellaneous projects such as market research, system development, sales training, and field liaison support.
Perform on-call responsibilities as assigned.
Undertake other duties as assigned.

Expectations of the Job

Maintain and enhance customer service within the Medical Communications Call Centre.
Work from a home office or European hub office.
Adhere to Europe working hours between 8am-6pm CET, Monday to Friday, with potential Bank Holiday work compensated with a day off in lieu.
Contribute to process improvement and maintain metrics associated with the Medical Communications Call Centre.
Travel up to 10% may be required.

Qualifications

Minimum Knowledge, Skills, and Abilities:

Education: Degree in Life Sciences or healthcare.
Experience: Strong clinical background with excellent verbal and written communication skills.
Language: Fluent in English (C1 level) and native French; additional languages such as Czech or German are a plus.
Translation skills: Strong ability to translate medical content.

Preferred Qualifications:

Education: Preferred Pharm.D, M.Pharm, or Master’s degree in Life Sciences or healthcare (e.g., BSc or MSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, Human Science).
Experience: Background in Call Center, Medical Information, pharmaceutical industry, and clinical experience including medical writing.
Technology/Equipment: Proficiency in Microsoft Word, Excel, and other Windows applications; experience with Medical Information Management Systems and Safety Databases.
Personal Traits: Positive attitude, strong communication skills, innovative thinking, and high ethical standards.

Additional Information

Our Cultural Beliefs:

Patient Minded: Act with the patient’s best interest in mind.
Client Delight: Take ownership of every client experience and its impact on results.
Take Action: Empower yourself and others to act decisively.
Embrace Diversity: Foster an environment of awareness and respect.
Grow Talent: Take charge of your development and support the growth of others.
Win Together: Collaborate passionately to achieve results.
Communication Matters: Engage in transparent, thoughtful, and timely dialogue.
Always Innovate: Be bold and creative in all endeavors.

Fraud Alert

Be aware of fraudulent job offers misrepresenting EVERSANA. These scams may use fake websites, unsolicited emails, or text messages to request personal information or payment for job applications. EVERSANA never requires personal information or payment during the employment process. We respect the rights of all candidates exploring careers with us.

Diversity, Equity & Inclusion

Diversity, Equity & Inclusion are central to our success. As an Equal Opportunity Employer, we value employees with diverse experiences and backgrounds. Our commitment to diversity extends to all aspects of identity, including race, gender, age, disability status, veteran status, sexual orientation, religion, and more. All viewpoints are vital to our success, and inclusion is a shared responsibility.

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