Job Title: Medical Information Specialist
Location: Remote
Department: Medical Information
About EVERSANA:
At EVERSANA, we are proud to be recognized as a Great Place to Work globally. Our vision is to create a healthier world, and we are driven by a commitment to support the life sciences industry. With more than 7,000 employees worldwide, we serve over 650 clients ranging from innovative biotech startups to established pharmaceutical companies. Together, we bring next-generation therapies to market, making an impact every day.
We prioritize diversity and inclusion, and we are dedicated to building an environment where all individuals feel empowered to contribute and thrive. We believe that our collective talent and diverse perspectives are the keys to improving patient lives and leading innovation in healthcare.
Position Summary:
The Medical Information Specialist plays a crucial role in providing scientifically balanced, evidence-based, non-promotional information to healthcare professionals, patients, caregivers, and payers. This position is responsible for responding to unsolicited medical information inquiries and handling adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, the Specialist will support multiple pharmaceutical clients, products, and therapeutic areas, ensuring timely, accurate, and compliant responses.
Key Responsibilities:
Respond to Medical Inquiries: Provide accurate and scientifically supported responses to medical inquiries from healthcare professionals, consumers, and payers. Research and critically evaluate medical literature to address inquiries.
Adverse Event and Product Complaint Handling: Identify adverse events and product complaints during customer interactions. Collect necessary information to generate reports in compliance with EVERSANA-MICC and client SOPs. Ensure compliance with FDA post-marketing adverse event reporting regulations.
Product Quality Complaints: Coordinate processes to respond to product quality-related complaints. Work with teams in Quality Assurance, Regulatory Affairs, and others as needed.
Documentation and Customer Service: Maintain high-quality documentation for all medical information and customer interactions. Ensure excellent customer service throughout.
Diversity, Equity & Inclusion: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Qualifications:
Education:
Pharm.D., Master of Science (MSc), B.Pharm, M.Pharm, or another Life Sciences degree required.
Experience & Skills:
Strong clinical background with excellent documentation and communication skills (verbal and written).
Fluent in English (speaking, reading, and writing).
Prior experience in medical information, pharmacovigilance, or related fields is beneficial.
Additional Information:
All information will be kept confidential according to EEO guidelines.
Diversity, Equity & Inclusion are integral to EVERSANA’s success. We are an Equal Opportunity Employer and value employees from all backgrounds, identities, and experiences.
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