Medical Information Specialist

2+ years

Not Disclosed

Pune

10 Nov. 7, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information Specialist - Contact Center & Drug Safety

Location: Remote (U.S. Only)
Company: EVERSANA

About EVERSANA
At EVERSANA, we are proud to be recognized as a Great Place to Work across the globe. With a dedicated team of more than 7,000 employees, we are committed to advancing a healthier world. We partner with over 650 clients, ranging from emerging biotech companies to large pharmaceutical enterprises, to bring innovative therapies to market. We are united by a vision to improve the lives of patients worldwide, with every job, skill, and talent playing a critical role in achieving this goal.

At EVERSANA, we champion diversity, inclusion, and equity, recognizing that people from all backgrounds are key to building a stronger future for healthcare. We are EVERSANA—a team driven by our shared passion to support patients, clients, and each other.

Position Overview

As a Medical Information Specialist at EVERSANA, you will be part of our Medical Information Contact Center (MICC) team, playing a crucial role in delivering accurate, evidence-based, and timely information to healthcare professionals, patients, caregivers, and payers. Your responsibilities will include responding to medical inquiries, managing adverse event and product complaint reports, and ensuring that all interactions comply with regulatory and client standards. This role requires strong clinical knowledge, critical thinking, and exceptional communication skills.

Key Responsibilities

Medical Information & Inquiry Handling:
- Respond to medical information inquiries from healthcare professionals, consumers, and payers across multiple channels (phone, email, CRM, chat, etc.).
- Research and critically evaluate medical literature to craft custom responses to medical inquiries.
Adverse Event & Product Complaint Management:
- Identify and document adverse events and product complaints during interactions with customers.
- Write narrative reports for adverse events and product complaints in compliance with regulatory requirements.
- Ensure thorough and accurate intake for adverse event and complaint reporting.
Product Quality Coordination:
- Manage processes for responding to product quality complaints, collaborating with departments such as Quality Assurance and Regulatory Affairs.
- Maintain knowledge of product-specific, therapeutic area, and client-specific requirements.
Documentation & Customer Service:
- Ensure all medical information and adverse event reports are accurately documented and meet high-quality standards.
- Provide exceptional customer service, demonstrating a patient-centric approach in all interactions.
Diversity, Equity, and Inclusion:
- Contribute to a culture of diversity, equity, and inclusion by modeling inclusive behaviors and actively managing bias.
Other Duties as Assigned:
- Participate in additional medical communications and safety activities as required by the team and management.

Qualifications

Education:
- Pharm.D, M.Sc., B.Pharm, M.Pharm, or any other Life Sciences degree.
Skills & Experience:
- Strong clinical background and excellent documentation skills.
- Experience in medical information, adverse event reporting, pharmacovigilance, or related areas is preferred.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with medical database systems is beneficial.
Attributes:
- Ability to critically evaluate medical literature and make accurate assessments.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with cross-functional teams in a fast-paced environment.

Cultural Beliefs at EVERSANA

Patient Minded: I act with the patient’s best interest in mind.
Client Delight: I own every client experience and its impact on results.
Take Action: I am empowered and hold myself accountable.
Embrace Diversity: I create an environment of awareness and respect.
Grow Talent: I own my development and invest in the development of others.
Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.

Additional Information

Compensation: EVERSANA offers competitive salaries and benefits. Compensation will be based on experience and qualifications.

Important Notice:
Beware of fraudulent job offers misrepresenting EVERSANA. We will never ask for personal information or payment during the hiring process. Please report any suspicious activity to our team.

EVERSANA is an Equal Opportunity Employer committed to creating a diverse and inclusive environment. We embrace diversity in race, gender, age, disability status, veteran status, sexual orientation, religion, and more. We believe diverse perspectives are key to our success, and inclusion is everyone’s responsibility.