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    Medical Information Specialist

    Propharma
    0-2 years
    Not Disclosed
    Remote, USA
    10 Jan. 3, 2025
    Job Description
    Job Type: Full Time Education: RN/BS/BA/MS Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Medical Information Specialist (MIS)
    Company: ProPharma Group
    Location: Remote (USA-based)
    Position Type: Full-Time

    About ProPharma Group

    For over 20 years, ProPharma has been dedicated to improving patient health and wellness by providing expert advice and consulting services to biotech, medical device, and pharmaceutical organizations. As the world’s largest Research Consulting Organization (RCO), ProPharma partners with clients through an advise-build-operate model, offering customized solutions throughout the product lifecycle. ProPharma specializes in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology.

    Position Overview

    The Medical Information Specialist (MIS) will be a part of the ProPharma Medical Information Contact Center. The role involves responding to unsolicited medical and safety inquiries and ensuring proper documentation of adverse events, product complaints, and special situation events as per industry regulations, client policies, and internal procedures.

    Key Responsibilities

    Medical Information Service Delivery:

    • Respond to inquiries from healthcare professionals, consumers, and other external customers via telephone, email, website, letter, or at scientific meetings.
    • Provide both labeled and unlabeled medical and safety information in compliance with regulatory requirements.
    • Accurately document and report adverse events, pregnancy reports, special situations, and product complaints following ProPharma SOPs and client requirements.
    • Ensure timely completion of tasks in accordance with documented deadlines.
    • Formulate medical responses based on approved labeling, published literature, and other data sources.
    • Log all inquiries into the Inquiry Handling System, ensuring accuracy and completeness.

    Quality Assurance:

    • Maintain high-quality standards in all areas of work, including performing quality checks on adverse events, product complaints, and inquiries.

    General Responsibilities:

    • Provide after-hours coverage on a rotating basis, based on business needs.
    • Adhere to privacy policies and data protection regulations as per ProPharma SOPs.
    • Comply with health and safety policies.
    • Perform other duties as assigned by the manager.

    Qualifications

    Required:

    • Nursing degree (RN/BS/BA/MS) or equivalent.
    • Strong verbal and written communication skills, including professional telephone etiquette and empathetic customer service.
    • Ability to write clear and grammatically correct responses.
    • Knowledge of medical terminology, pathophysiology, pharmacology, and industry regulations.
    • Excellent critical thinking, analytical abilities, and problem-solving skills.
    • Strong organizational and multitasking abilities, able to work under time constraints.
    • Proactive and self-motivated with the ability to work independently or as part of a team.
    • Proficiency in Microsoft Office, Adobe Acrobat, and document management systems.
    • Ability to learn and adapt to other computer systems, including inquiry handling databases.

    Desired Skills:

    • Fluency in English, both written and spoken.
    • Ability to take constructive feedback and continuously improve.

    Why Work with ProPharma?

    • Inclusive Culture: We celebrate diversity and foster an environment where every employee can thrive.
    • Remote Opportunity: This position offers the flexibility of working remotely.
    • Career Growth: Opportunities to grow within a dynamic and innovative company.

    ProPharma Group is an Equal Opportunity Employer, committed to fostering an inclusive, diverse, and supportive environment where all employees are empowered to succeed. We provide a safe, collaborative space where employees can bring their full, authentic selves to work.

    How to Apply

    Please submit your application directly through the ProPharma careers portal or through the job posting. ProPharma does not accept unsolicited resumes from recruiters or third parties.

    This job description provides a comprehensive view of the responsibilities and qualifications for the Medical Information Specialist role at ProPharma. Let me know if you need any changes or further details!

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