Job Description: Medical Information Manager
Location: Multiple regions (US, EU, JAPAC)
About ProPharma
For over 20 years, ProPharma has empowered biotech, med device, and pharmaceutical organizations to advance scientific breakthroughs and introduce new therapies. As the world’s largest Research Consulting Organization (RCO), ProPharma partners with clients through an advise-build-operate model, offering expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology.
Key Responsibilities
Medical Information Service Delivery
Provide oversight and direction to teams, ensuring high-quality and efficient handling of medical information inquiries.
Comply with client-specific Working Practices and internal SOPs.
Deliver verbal and written clinical and technical information to stakeholders.
Manage reporting of Adverse Events, Product Quality Complaints, and pregnancy information.
Conduct literature searches and evaluations as needed.
Represent ProPharma in operational meetings and reallocate team resources based on client needs.
Ensure teams deliver exceptional customer service.
Business Development
Represent Medical Information services in corporate activities and client implementations.
Identify and communicate business development opportunities to Senior Management.
Quality Assurance
Monitor team performance against Key Performance Indicators (KPIs).
Investigate complaints and deviations, implementing corrective and preventive actions.
Track trends in service quality and ensure compliance with reporting standards.
Support client and regulatory audits as needed.
Personnel Management and Training
Mentor, coach, and motivate team members to foster a collaborative work environment.
Resolve conflicts and manage performance reviews.
Plan headcount requirements and oversee recruitment and onboarding.
Identify training needs and ensure appropriate programs are in place.
General Responsibilities
Ensure confidentiality and data privacy compliance in line with ProPharma SOPs.
Act as a positive role model and maintain professionalism.
Take responsibility for additional tasks as delegated by Senior Management.
Qualifications
US-Specific
Professional degree (RPh, PharmD, PhD, MD, RN, DVM, or similar) and 5+ years of management experience in a contact center or 4+ years of biotech/pharmaceutical/clinical experience.
EU & JAPAC-Specific
Degree in life sciences, pharmacy, or equivalent.
Strong understanding of regional medical information services and healthcare systems.
Skills and Attributes
In-depth knowledge of medical information trends, technologies, and industry regulations.
Strong technical and medical writing ability.
Ability to interpret complex scientific data and present it clearly.
Superior organizational, multitasking, and project management skills.
Excellent interpersonal, written, and verbal communication skills.
Strong critical thinking, decision-making, and problem-solving capabilities.
Flexible, service-oriented approach with the ability to adapt to changing priorities.
Exceptional attention to detail and customer service focus.
Why ProPharma?
At ProPharma, we embrace diversity, equity, and inclusion, providing a supportive environment for employees to thrive. We empower team members to bring their authentic selves to work and unleash their innovative and entrepreneurial spirit.
We are an Equal Opportunity Employer, committed to creating a safe, inclusive space where all employees feel valued and empowered to succeed.
Note:
ProPharma does not accept unsolicited resumes from recruiters/third parties. Please refrain from making calls or sending emails regarding this posting.
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