Medical Information And Adverse Event Intake Specialist

3-5 years

Not Disclosed

Solan

10 July 3, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

IQVIA Safety Operations Team: Medical Information and Adverse Event Intake Specialist with Norwegian and English Language Skills

Join our dynamic IQVIA Safety Operations team and play a crucial role in designing, building, and executing comprehensive safety solutions for major pharmaceutical companies worldwide. With safety hubs in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA, we are a diverse and international team dedicated to enhancing patient safety. Our new joiners are supported by a nurturing management team, collaborative colleagues, and a clear career ladder with ample growth opportunities.

Position Overview

As a Medical Information and Adverse Event Intake Specialist, you will be at the forefront of patient safety, engaging directly with Health Care Professionals (HCPs) and patients. Your role is highly visible and integral to our mission of optimizing product safety profiles across various therapeutic areas. This position offers flexibility, allowing you to work from home, in a hybrid setup, or from our offices.

Key Responsibilities

Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support (excluding commercial sales support).
Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, code medical terminology, generate queries pertinent to the case, perform quality control, drive case closure, and coordinate translations.
Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
Foster a positive, collaborative team environment with lifecycle safety team members, lead by example, and provide training and mentoring for less experienced team members.
Provide regular feedback to operations team managers and Customer Delivery Managers (CDMs) on project metrics and challenges.
Liaise with Project Managers by proactively identifying issues and proposing solutions, providing technical support, reports, metrics, identifying SOW changes and potential change orders, and delegating client requests.
Participate in training across lifecycle safety process service offerings and working groups to implement new initiatives and process efficiencies.

Minimum Qualifications

Bachelor's Degree in Life Sciences.
Excellent written and verbal skills in English (minimum C1) and Norwegian (minimum C2/native).
Experience in lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
Exceptional attention to detail and accuracy, maintaining high-quality standards consistently.
Ability to manage multiple projects simultaneously, organize your workload, and effectively manage competing priorities.
Excellent organizational and time management skills.

IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. We are committed to pushing the boundaries of human and data science to make a significant impact and help our customers create a healthier world. Learn more about us at IQVIA Careers.

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Medical Information And Adverse Event Intake Specialist

Job Description

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