Medical Information And Adverse Event Intake Specialist With Estonian And English Language

2+ years

Not Disclosed

Tartu

10 Dec. 24, 2024

Job Description

Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information and Adverse Event Intake Specialist with Estonian and English Language (Home-based/Hybrid/Office-based)

Join IQVIA’s Safety Operations team, where you will play a pivotal role in ensuring patient safety and supporting healthcare professionals globally. As a Medical Information and Adverse Event Intake Specialist, you will provide key services related to safety data and medical inquiries, directly contributing to improving the safety profiles of products in various therapeutic areas. This role offers flexibility, allowing you to choose between home-based, hybrid, or office-based work.

Responsibilities:

Provide Support: Offer phone support to healthcare professionals and consumers, handling inquiries related to adverse events, product quality complaints, medical questions, and product support (excluding commercial sales).
Data Management: Process lifecycle safety data, perform data entry into tracking and safety databases, code medical terminology, and ensure data quality through query generation, quality control, and case closure.
Document Inquiries: Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
Team Collaboration: Foster a positive, collaborative team environment. Provide training and mentoring to less experienced team members, sharing knowledge and best practices.
Feedback and Reporting: Provide regular feedback to the operations team manager and Customer Delivery Manager (CDM) on project progress, challenges, and metrics.
Proactive Problem Solving: Liaise with the Project Manager, identifying potential issues and proposing solutions. Provide technical support, generate reports, and manage client requests.
Training and Efficiency: Participate in training on Lifecycle Safety processes and contribute to working groups for new initiatives and process efficiencies.

Minimum Required Education and Experience:

Education: Bachelor’s Degree in Life Sciences.
Language Proficiency: Excellent written and verbal communication skills in both English (min. C1) and Estonian (min. C2/native).
Experience: Experience in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
Skills:
- High attention to detail and accuracy, maintaining consistent quality standards.
- Strong organizational skills and the ability to manage multiple projects and competing priorities effectively.
- Excellent time management and ability to work under pressure.

About IQVIA:

IQVIA is a global leader in clinical research, commercial insights, and healthcare intelligence. We specialize in creating intelligent connections to accelerate the development and commercialization of innovative medical treatments. By improving patient outcomes and population health worldwide, we help make a difference in healthcare.

To learn more about career opportunities at IQVIA, visit our career page.

If you're looking for a role that puts patient safety at the forefront, offers flexibility, and provides opportunities for growth within a global organization, we’d love to hear from you.

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Medical Information And Adverse Event Intake Specialist With Estonian And English Language

Job Description

Responsibilities:

Minimum Required Education and Experience:

About IQVIA:

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