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    Medical Information And Adverse Event Intake Specialist With Danish Language

    Iqvia
    2+ years
    Not Disclosed
    Remote, USA
    10 Nov. 11, 2024
    Job Description
    Job Type: Full Time Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Medical Information and Adverse Event Intake Specialist (Danish & English)

    Location: Home Based / Hybrid / Office-Based (Flexible)
    Company: IQVIA

    Company Overview:

    IQVIA is a global leader in providing clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We work with major pharmaceutical companies to accelerate the development and commercialization of innovative medical treatments that improve patient outcomes and population health worldwide. With an international, diverse team, IQVIA is dedicated to creating smarter healthcare solutions through innovation and collaboration.

    Position Overview:

    As a Medical Information and Adverse Event Intake Specialist at IQVIA, you will play a vital role in Patient Safety. With direct communication with Health Care Professionals (HCPs) and patients, this position is critical to ensuring product safety and optimizing the safety profiles of pharmaceutical products across various therapeutic areas. You will be providing support through medical information call center services and processing safety and product quality information, ensuring all data is entered, tracked, and reported accurately. This position can be conducted in a flexible working arrangement—either home-based, hybrid, or office-based, depending on your preference.

    Key Responsibilities:

    • Provide Phone Support: Offer expert advice and information to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support. (Note: This role does not include commercial sales support).
    • Process Safety Data: Enter lifecycle safety operational data, coding medical terminology, generating queries, and ensuring the completion of safety cases. Perform quality control, coordinate translations, and drive case closure.
    • Document Safety Data: Receive, document, and process incoming reports of adverse events and safety information via telephone or email from investigative sites or other sources.
    • Team Collaboration: Build a positive, collaborative team environment with Lifecycle Safety team members. Mentor and provide training to less experienced team members, leading by example.
    • Liaise with Managers: Regularly provide feedback to the operations team manager and Customer Delivery Manager (CDM) on project metrics, challenges, and solutions.
    • Problem-Solving: Proactively identify and propose solutions for issues affecting the Lifecycle Safety process. Support Project Managers with technical support, reports, metrics, and identification of potential changes.
    • Training & Process Improvement: Participate in training and development initiatives. Contribute to working groups focused on implementing new projects, process efficiencies, and identifying areas for improvement.

    Minimum Required Education & Experience:

    • Education: Bachelor’s degree in a Life Science or related field.
    • Language Skills:
      • English (min. C1)
      • Danish (min. C2 / native level)
      • Knowledge of Norwegian is a valuable asset.
    • Experience: Experience in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management) is preferred.
    • Skills:
      • Excellent attention to detail and accuracy, maintaining high-quality standards.
      • Strong ability to manage multiple projects, prioritize tasks, and meet deadlines.
      • Outstanding organizational and time management skills.

    Why IQVIA?:

    At IQVIA, we believe in fostering a culture of diversity, inclusion, and belonging. Our employees bring their authentic selves to work, driving innovation and delivering superior outcomes in healthcare. We value diverse perspectives and encourage our team members to think outside the box to help create smarter healthcare solutions for everyone, everywhere.

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