Job Title: Medical Contact Center Associate II (French Speaking Agent)
Location: Manila & Pune
Category: Clinical
Job ID: 251759
Summary of Responsibilities:
Respond to medical information, product quality complaints, and general queries via telephone, email, fax, etc.
Record and report Adverse Drug Reactions (ADRs) in accordance with regulatory timelines and internal work instructions/SOPs.
Execute drug safety data management processes:
Intake calls, document dialogues, conduct peer reviews, and follow up on cases.
Support various operational activities:
Track information and metrics.
Perform ongoing quality checks of defined process steps.
Conduct data reconciliation across multiple sources.
Create and update training materials based on system, procedural, or regulatory changes.
Conduct training sessions and evaluate their effectiveness as needed.
Ensure quality of all processed data.
Perform any other tasks as assigned by management.
Minimum Qualifications:
Bachelor’s degree in any discipline.
Native or fluent French language proficiency.
Preferred Experience:
Prior experience in call center operations is preferred.
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