Job Title: Manager, Lab Centralized Monitoring
Department: Laboratory Projects
Location: Thane, Maharashtra, India
Job Type: Full-Time
Application End Date: 14 May 2025
Job Overview:
This role involves leading and supporting a team of Centralized Monitoring Project Coordinators (CPCs) to ensure effective management of laboratory-related project activities. The Manager will oversee staff performance, ensure adherence to organizational policies, and drive quality and efficiency in project execution.
Key Responsibilities:
Lead, manage, and support a team of CPCs across assigned activities.
Plan, assign, and direct work while mentoring and training CPCs.
Conduct performance appraisals, guide professional development, and manage rewards and disciplinary actions.
Handle employee relations and resolve issues in alignment with HR policies.
Build close working relationships with global project teams, operational units, and sponsor-specific counterparts.
Participate in hiring processes, including candidate reviews and onboarding in coordination with HR and training programs.
Ensure team members have necessary tools, system access, and training. Oversee training execution and SOP compliance.
Assign appropriate staff to projects based on experience and track staff assignments and productivity metrics.
Conduct mini audits to track and maintain output quality.
Lead investigations into quality issues, perform root cause analysis, and implement CAPA plans.
Proactively identify performance risks/issues and initiate corrective actions.
Track departmental metrics and participate in continuous improvement programs for enhanced service delivery and quality focus.
Qualifications:
Education:
High School Diploma or equivalent required.
Bachelor's degree preferred.
Experience:
6–9 years of relevant experience in clinical research or laboratory management.
3–5 years of experience in line management or team leadership.
Key Competencies:
Strong understanding of clinical research regulatory requirements (e.g., GCP, ICH).
Basic therapeutic and protocol knowledge.
Excellent English communication skills—verbal, written, and interpersonal.
Strong leadership, organizational, and problem-solving abilities.
Effective time management and ability to handle competing priorities.
Proficient in MS Office and other relevant software.
Strong customer service orientation and presentation skills.
About IQVIA:
IQVIA is a global leader in clinical research, healthcare data, and technology services. We enable innovation and efficiency across the life sciences industry to help improve patient outcomes worldwide. Learn more: IQVIA Careers
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