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Manager, Lab Centralized Monitoring - India

3-5 years
Not Disclosed
10 May 7, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Manager, Lab Centralized Monitoring
Department: Laboratory Projects
Location: Thane, Maharashtra, India
Job Type: Full-Time
Application End Date: 14 May 2025


Job Overview:

This role involves leading and supporting a team of Centralized Monitoring Project Coordinators (CPCs) to ensure effective management of laboratory-related project activities. The Manager will oversee staff performance, ensure adherence to organizational policies, and drive quality and efficiency in project execution.


Key Responsibilities:

  • Lead, manage, and support a team of CPCs across assigned activities.

  • Plan, assign, and direct work while mentoring and training CPCs.

  • Conduct performance appraisals, guide professional development, and manage rewards and disciplinary actions.

  • Handle employee relations and resolve issues in alignment with HR policies.

  • Build close working relationships with global project teams, operational units, and sponsor-specific counterparts.

  • Participate in hiring processes, including candidate reviews and onboarding in coordination with HR and training programs.

  • Ensure team members have necessary tools, system access, and training. Oversee training execution and SOP compliance.

  • Assign appropriate staff to projects based on experience and track staff assignments and productivity metrics.

  • Conduct mini audits to track and maintain output quality.

  • Lead investigations into quality issues, perform root cause analysis, and implement CAPA plans.

  • Proactively identify performance risks/issues and initiate corrective actions.

  • Track departmental metrics and participate in continuous improvement programs for enhanced service delivery and quality focus.


Qualifications:

  • Education:

    • High School Diploma or equivalent required.

    • Bachelor's degree preferred.

  • Experience:

    • 6–9 years of relevant experience in clinical research or laboratory management.

    • 3–5 years of experience in line management or team leadership.

  • Key Competencies:

    • Strong understanding of clinical research regulatory requirements (e.g., GCP, ICH).

    • Basic therapeutic and protocol knowledge.

    • Excellent English communication skills—verbal, written, and interpersonal.

    • Strong leadership, organizational, and problem-solving abilities.

    • Effective time management and ability to handle competing priorities.

    • Proficient in MS Office and other relevant software.

    • Strong customer service orientation and presentation skills.


About IQVIA:

IQVIA is a global leader in clinical research, healthcare data, and technology services. We enable innovation and efficiency across the life sciences industry to help improve patient outcomes worldwide. Learn more: IQVIA Careers