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    Laboratory Support Coordinator

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    2+ years
    Not Disclosed
    Chennai
    10 Oct. 30, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Laboratory Support Coordinator - Chennai, India (Hybrid, Office-Based)

    Company: ICON plc

    About Us: ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment that drives innovation and excellence. Join us in our mission to shape the future of clinical development!

    Position Overview: As a Laboratory Support Coordinator, you will play a crucial role in supporting laboratory personnel to produce high-quality results while adhering to established quality standards. Your responsibilities will include maintaining technical qualifications and licensure documents, triaging issues from the management system, assisting with referral test reporting, and reviewing quality documentation for compliance.

    Key Responsibilities:

    • Embrace and exemplify ICON's values, focusing on our commitment to People, Clients, and Performance.
    • Contribute to a culture of process improvement, streamlining processes to add value to our business and meet client needs.
    • Assist the Laboratory Operations Director with quality monitoring tasks, including maintaining employee records and laboratory records.
    • Perform additional administrative duties, such as scheduling meetings, taking minutes, setting reminders, and generating operations reports.
    • Triaging issues from the Issue Manager and assisting with data entry of results.
    • Support lab management with filing, archiving data, and maintaining quality documentation.
    • Manage referral test reporting and maintain logs for send-out specimens and laboratory reports.
    • Assist with inventory management and participate in required Continuous Professional Education programs.

    Qualifications:

    • High School diploma or local equivalent; Associate’s Degree preferred.
    • At least 3 years of relevant experience.
    • Proficiency in using and creating spreadsheets in Excel, along with knowledge of Microsoft Office and Outlook.
    • Excellent oral and written communication skills for effective interaction with internal lab management and external consultants.
    • Strong organizational skills, attention to detail, and the ability to manage multiple tasks.
    • Ability to conform to standard operating procedures with a systematic approach to tasks.
    • Customer-focused, providing reliable and friendly service to internal and external customers.
    • Demonstrated ability to maintain accurate records in compliance with GCP/GLP/GDP standards.

    Benefits of Working at ICON: At ICON, we value our people, as they are the key to our success. We offer a competitive benefits package, which varies by country. Our open and friendly work environment empowers employees and provides opportunities for long-term career development.

    What We Offer: In addition to a competitive salary, ICON offers a range of benefits, including:

    • Various annual leave entitlements.
    • Health insurance options tailored to you and your family’s needs.
    • Competitive retirement planning offerings.
    • Access to the Global Employee Assistance Programme, providing 24-hour support from a network of professionals.
    • Life assurance and flexible country-specific optional benefits (childcare vouchers, discounted gym memberships, etc.).

    To learn more about our benefits, visit our careers site.

    Diversity and Inclusion: At ICON, diversity, inclusion, and belonging are fundamental to our culture and values. We are dedicated to providing an inclusive and accessible environment for all candidates and are committed to a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment.

    If you need reasonable accommodations due to a medical condition or disability during the application process, please let us know or submit a request here.

    Interested but Unsure? If you're interested in the role but don’t meet all requirements, we encourage you to apply. You might be exactly what we’re looking for!

    Current ICON Employees: If you are a current ICON employee, please click here to apply.

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