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    Junior Micc Associate

    Navitas Life Sciences
    1-3 years
    Not Disclosed
    Bengaluru
    12 May 20, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Communication Skills, ICD-10 CM, CPT, HCPCS Coding, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Description: Junior MICC Associate

    We are currently seeking a Junior MICC Associate to join our growing team. This role involves working within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function.

    Responsibilities:

    General Duties:

    • Adhere to global and local regulations to protect personal and client data as per company policy.
    • Handle calls/emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).
    • Conduct case intake, duplicate checks, and registration.
    • Follow up on inquiries via phone and email, including translation if not in English.
    • Exhibit detail-oriented etiquette and a friendly attitude when answering calls.
    • Escalate calls to the supervisor when necessary.
    • Complete internal/external training promptly.
    • Participate in and support audits, ensuring timely closure of Corrective and Preventive Actions (CAPAs).
    • Provide support for other MICC-related activities as required.

    Individual Case Safety Report (ICSR):

    • Enter individual case safety reports into the safety database.
    • Review and evaluate AE case information to determine required actions based on internal policies and procedures.
    • Process cases to meet timelines, quality, and productivity standards to fulfill project Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
    • Code medical history, events, drugs/procedures/indications, and laboratory tests according to appropriate dictionaries (e.g., MedDRA, Company Product Dictionary, WHO-DD).
    • Write and/or verify the correctness and completeness of medically relevant safety narratives in chronological order.
    • Check data entered in various fields for completeness and accuracy.
    • Prepare and archive source documents as required.
    • Make necessary changes in cases demoted/back-routed by Quality Reviewer/Medical Reviewer.
    • Address feedback comments from Quality Reviewer (QR).
    • Coordinate with other workflows as required.
    • Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance quality.

    Desirable Skills and Experience:

    • 1-3 years of experience in an MICC role.
    • Graduate or postgraduate degree in life sciences.
    • Strong communication skills for effective client communication and coordination.

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