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    Junior Micc Associate

    Navitas Life Sciences
    1-3 years
    Not Disclosed
    Bangalore
    10 July 26, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Description: Junior MICC Associate

    We are seeking a Junior MICC Associate to join our expanding team within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function. This role involves handling a range of responsibilities related to medical information and safety reporting while adhering to both global and local regulations.

    Core Responsibilities:

    Call and Email Management:

    • Communication: Receive and manage calls and emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).
    • Inquiry Handling: Process and register cases, check for duplicates, and follow up on inquiries through phone and email, including translation if required.
    • Customer Service: Exhibit a detail-oriented and friendly attitude when answering calls, ensuring timely escalation to a supervisor when necessary.

    Training and Compliance:

    • Training: Complete internal and external training as assigned.
    • Audits: Participate in audits and ensure timely closure of Corrective and Preventive Actions (CAPAs).

    Individual Case Safety Report Management:

    • Data Entry: Enter individual case safety reports into the safety database, ensuring accuracy and completeness.
    • Case Evaluation: Review and evaluate AE case information to determine the required action based on internal policies and procedures.
    • Timeliness: Process cases to meet project timelines, quality, and productivity standards, in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
    • Coding: Code medical history, events, drugs, procedures, indications, and laboratory tests using appropriate dictionaries (e.g., MedDRA, Company Product Dictionary, WHO-DD).
    • Narrative Writing: Write or review medically relevant safety narratives in chronological order, ensuring completeness and accuracy.
    • Document Preparation: Prepare and archive source documents as required.
    • Case Review: Address feedback from Quality Reviewers/Medical Reviewers and make necessary changes to cases.

    Subject Matter Expertise:

    • Mentoring: Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance team quality.

    Desirable Skills and Experience:

    • Experience: 1-3 years of experience in a Medical Information Contact Centre (MICC) role.
    • Education: Graduate or post-graduate degree in Life Sciences.
    • Communication: Strong communication skills for effective client interaction and coordination.

    This role is ideal for a detail-oriented professional with a background in life sciences, looking to contribute to a dynamic team within the pharmacovigilance function.

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