Job Description: Healthcare Consultant (Customer Experience Team)
Company: VyasLife
Location: Pune, India
Website: https://www.vyaslife.com
About VyasLife
VyasLife is a global leader in healthcare communications and technology. Our mission is to improve health and business outcomes by leveraging cutting-edge technology, analytics, and medical expertise. We are proud to foster a diverse and inclusive workplace where every employee feels valued and empowered to succeed.
Role Overview: Healthcare Consultant (Customer Experience Team)
Join VyasLife, a fast-growing startup at the forefront of healthcare technology and services. As a Healthcare Consultant, you will be a key player in bridging communication between VyasLife, healthcare professionals, and pharmaceutical companies. This role combines strategic engagement, digital interaction, and relationship building to enhance our brand presence and foster trust in the healthcare ecosystem.
You will work with top hospitals, pharmaceutical companies, and government agencies to showcase the benefits of VyasLife’s solutions. By leveraging your healthcare and management expertise, you’ll shape the future of healthcare delivery and business outcomes.
Key Responsibilities
Account Management & Strategic Partnerships
Establish and implement partnerships with key accounts, serving as their primary point of contact.
Coordinate with internal teams (Delivery, Sales, Product) to meet customer expectations and resolve issues promptly.
Build long-term relationships with doctors and clients to ensure customer satisfaction and repeat business.
Project & Client Engagement
Develop and monitor project plans with the content team, ensuring timely delivery of assignments.
Present VyasLife’s offerings to clients, leading to successful service sign-ups.
Manage onboarding, implementation, training, and retention for assigned projects.
Healthcare Community Interaction
Lead external scientific and clinical exchanges with the medical community.
Bring customer insights into the organization to refine processes and offerings.
Value Addition & Process Optimization
Act as a trusted advisor to stakeholders, driving value from VyasLife’s products and services.
Enhance healthcare professional engagement by improving existing processes and initiatives.
Collaborate with sales and marketing teams to support project closures and create impactful case studies.
Personality Traits & Professional Requirements
The ideal candidate is a proactive, results-oriented professional passionate about healthcare and technology. Key traits include:
Strong Communication Skills: Excellent at writing, speaking, and breaking the ice in social settings.
Client-Centric Mindset: Skilled at building trust, networking, and enhancing customer relationships.
Adaptability: Comfortable working in a fast-paced startup environment and engaging with diverse healthcare professionals.
Analytical Thinking: Quick to learn systems and identify strategies to maximize client value.
Qualifications
Professional degree (BDS/MBBS/Life Sciences) with an MBA.
3-5 years of experience in healthcare consulting or project management.
Strong foundation in medicine and life sciences.
Passion for evidence-based medicine and the role of technology in healthcare.
Willingness to travel and interact with healthcare stakeholders.
What We Offer
Opportunity to work with a pioneering company making a tangible impact in healthcare.
Competitive salary and benefits package.
Professional development and career advancement opportunities.
A dynamic and innovative work environment that values creativity and collaboration.
Join Us!
If you are enthusiastic about leveraging your expertise to transform healthcare, we’d love to hear from you. Apply today and become a part of VyasLife’s mission to revolutionize healthcare delivery.
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