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    Patient Service Specialist - General Cardiology

    Vanderbilt University Medical Center
    1+ years
    Not Disclosed
    Naperville
    10 Nov. 25, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a world leader in education, research, and patient care. A diverse community of professionals work together with the mission of advancing health and wellness through exceptional care, teaching, and innovation. VUMC fosters an inclusive environment where diverse ideas and perspectives are valued, creating a place where employees thrive and contribute to changing the world.

    department

    Vanderbilt Heart and Vascular Institute (VHVI) - General Cardiology Department

    job-summary

    Vanderbilt Heart and Vascular Institute's General Cardiology Department is seeking a Patient Service Specialist to provide excellent service to patients pre-appointment, during their visit, and post-appointment. The role involves managing inbound/outbound phone calls, appointment scheduling, insurance updates, cash handling, patient check-in/check-out, and coordinating services for complex patients, including scheduling multiple services or collaborating with external providers.

    shift

    Monday - Friday, Day Shift

    key-responsibilities

    • Conduct patient check-in and check-out procedures.
    • Coordinate follow-up appointments or procedures as needed.
    • Schedule appointments, procedures, or surgeries through clinical communication or direct requests.
    • Provide exceptional customer service, creating a positive first impression for patients.
    • Work with patients and/or outside facilities to ensure all necessary administrative tasks, including referrals, pre-certifications, clinical records, orders, and consults, are prepared ahead of patient visits.
    • Additional responsibilities may be assigned as required.

    technical-capabilities

    • Customer Service (Intermediate): Focus on understanding customer needs, anticipating requirements, and providing sensitive service.
    • Patient Scheduling (Novice): Ability to coordinate patient appointments, surgeries, and other visits using various hospital or clinic systems.
    • Patient Documentation (Novice): Ability to record and manage patient information accurately.
    • Medical Terminology & Documentation (Novice): Understand medical terminology and documentation in clinical or surgical settings.
    • Surgery Scheduling (Fundamental Awareness): Coordinate and schedule surgeries using hospital systems.

    core-accountabilities

    • Organizational Impact: Perform routine tasks that may impact team performance, with occasional guidance.
    • Problem Solving: Use discretion to resolve routine issues and conduct research as needed.
    • Breadth of Knowledge: Apply knowledge of established processes and procedures to the role.
    • Team Interaction: Offer guidance to entry-level coworkers, contributing to team collaboration.

    core-capabilities

    • Supporting Colleagues: Continuously improve skills and foster positive relationships across departments.
    • Delivering Excellent Services: Show compassion, solve problems, and offer meaningful support to others.
    • Ensuring High Quality: Ensure work meets quality standards and adheres to safety regulations.
    • Managing Resources Effectively: Take responsibility for assigned tasks, make data-driven decisions, and ensure efficient use of resources.
    • Fostering Innovation: Propose and embrace new ideas, adapt to changing technologies, and incorporate feedback into daily work processes.

    position-qualifications

    • Experience: At least 1 year of relevant work experience.
    • Education: High School Diploma or GED.

    certifications

    • No specific certifications required for this position.

    vanderbilt-health-diversity

    Vanderbilt Health values diversity as an essential component of excellence and innovation. We are committed to providing an inclusive environment where everyone has the opportunity to thrive, in alignment with our equal opportunity and affirmative action principles.

    EOE/AA/Women/Minority/Vets/Disabled

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