Mgr Centralized St Op

2+ years

Not Disclosed

Bangalore

10 March 19, 2025

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Clinical Operations Supervisor

Company: Fortrea, a Global Contract Research Organization (CRO)

Location: [Insert Location]

Job Overview:

Fortrea, a leading global contract research organization (CRO), is seeking a Clinical Operations Supervisor to oversee the supervision and performance management of assigned direct reports within the department. The supervisor will play a key role in the development and training of staff, ensuring GCP (Good Clinical Practice) and quality compliance, and supporting productivity and financial management. This role will also be responsible for maintaining effective relationships with both internal and external stakeholders to foster business growth and operational efficiency.

Essential Job Duties:

Team Supervision and Management:
- Supervise assigned direct reports, ensuring effective performance management.
- Conduct performance reviews, including Annual Performance Management & Development (PMD) and Individual Development Plans (IDPs).
- Address employee relations issues, performance concerns, and resolve problems in collaboration with management.
Training and Development:
- Identify training needs for direct reports and support global training efforts.
- Provide oversight to ensure GCP training is completed and implemented.
- Onboard new team members and deliver necessary job role-specific training (e.g., GCP, quality).
GCP & Quality Oversight:
- Ensure direct reports comply with GCP guidelines and regulatory requirements.
- Identify and address quality issues and ensure timely resolution.
- Assist in the development and implementation of SOPs and templates for clinical operations staff.
Client and Stakeholder Communication:
- Maintain strong relationships with stakeholders to identify opportunities for acquiring additional business.
- Hold staff accountable for quality and compliance with client SOPs and timelines.
- Represent the department in cross-functional initiatives as assigned.
Productivity and Financial Management:
- Track and communicate direct report workload and performance metrics.
- Review and manage billable hours, ensuring alignment with budget and escalation of outliers.
- Monitor expense management, ensuring adherence to travel and home-based policies.
- Engage in resource management activities and assist with staff recruitment.
Process Improvement and Operational Efficiency:
- Promote standardized processes and tools to improve efficiency.
- Support continuous process improvements, including Six Sigma initiatives.
- Schedule and conduct quality reviews of direct report work to ensure alignment with budget.

Qualifications (Minimum Required):

Education: Bachelor’s degree in a related field or equivalent experience.
Experience:
- Proven experience in a clinical operations or management role within the pharmaceutical or CRO industry.
- Experience with GCP compliance, performance management, and quality oversight.
- Strong communication and interpersonal skills, with the ability to lead and mentor a team.
Skills:
- Knowledge of clinical trial processes and regulatory requirements.
- Excellent organizational and time management abilities.
- Proficiency in MS Office and experience with performance and financial management.

Physical Demands/Work Environment:

Office environment or remote.
Available for occasional travel, including overnight stays, depending on project needs.

Fortrea is an Equal Opportunity Employer:

As an Equal Opportunity Employer, Fortrea is committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and encourage all individuals to apply, regardless of race, religion, color, national origin, gender (including pregnancy or medical needs), family or parental status, marital or domestic partnership status, sexual orientation, gender identity, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

For more information on how we collect and store personal data, please see our Privacy Statement.

If you require reasonable accommodation to complete your job application, pre-employment testing, or to participate in the hiring process, please contact: taaccommodationsrequest@fortrea.com. This email is only for job seekers requesting accommodations. Please do not use this email to check the status of your application.

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Mgr Centralized St Op

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