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    Client Support Specialist - Work From Home

    Clinicmind - Ehr Software And Rcm Services
    0-5 years
    Not Disclosed
    Remote
    10 July 17, 2024
    Job Description
    Job Type: Full Time Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Work from Home | Alpha | Full-time | Fully Remote

    Company Overview: Alpha is a Health IT and RCM service company specializing in EHR software and medical billing BPO services. We are committed to delivering exceptional client support and enhancing user experiences.

    Job Title: Client Support Specialist

    Responsibilities:

    Client Assistance:

    • Guide ClinicMind clients in maximizing the utility of the system.
    • Address inquiries related to patient demographics, balance management, clinic reporting, claims, and point of sale.

    Problem-Solving:

    • Troubleshoot issues encountered by users.
    • Understand user objectives and identify obstacles they may encounter.

    Inquiries and Training:

    • Answer basic medical billing questions post mandatory on-the-job training.

    Collaboration:

    • Work closely with software support and account management teams to resolve client issues effectively.
    • Escalate issues to other departments as needed.

    Communication:

    • Engage with clients via phone, email, live chat, Facebook, and internal tasking systems.
    • Proactively address client concerns and escalate when necessary.

    Escalation and Risk Management:

    • Identify practices at risk of attrition and escalate to appropriate resources.
    • Recognize client concerns and respond accordingly.

    Administrative Duties:

    • Document all client interactions accurately.
    • Follow up on client interactions as per procedures.

    Additional Responsibilities:

    • Perform other duties as assigned by management to meet departmental needs.

    Qualifications:

    • Proven experience in customer support or similar roles.
    • Strong problem-solving and analytical skills.
    • Excellent verbal and written communication skills.
    • Ability to work effectively both independently and in a team environment.
    • Familiarity with medical billing processes is advantageous.
    • Proficiency in using live chat and social media platforms for communication.
    • Commitment to delivering high-quality support to enhance client satisfaction.

    Position Requirements:

    • Stable internet connection with minimum 5 Mbps speed.
    • Mobile data plan for backup connectivity.
    • Quiet work environment conducive to client interactions.
    • Comfortable working US business hours.
    • PC with at least 8 GB of memory.

    Application: If you meet these requirements and are passionate about client support in the healthcare IT sector, apply now with your resume.

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