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    Associate Project Manager - Ctms

    Sitero
    3+ years
    Not Disclosed
    Bangalore
    10 Aug. 7, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Customer Relationship Manager - OnPoint CTMS

    Function: Customer Support and Management

    Job Description:

    As the Customer Relationship Manager for OnPoint CTMS, you will oversee all customer interactions post-implementation, ensuring exceptional service and support throughout the customer lifecycle. Your role involves managing relationships from the hand-off after implementation through to the discontinuation of use, resolving issues, and providing ongoing training and support.

    Primary Responsibilities:

    • Customer Relationship Management: Oversee all aspects of customer relationships from the transition post-implementation until the end of each customer’s use of OnPoint CTMS.
    • Implementation Support: Participate in the implementation phase to ensure a thorough understanding of customer requirements and the specifics of their OnPoint deployment.
    • Customer Support: Serve as the first level of support for CTMS issues, resolving problems or escalating them as needed while adhering to Service Level Agreements.
    • Customer Service: Provide exemplary customer service during all interactions.
    • Training: Deliver comprehensive post-implementation training on the CTMS system to customers.
    • Product Management Interface: Work with development teams to ensure that customer expectations are met during the product delivery lifecycle.
    • Product Upgrades: Manage customer product version upgrades and train them on new features.
    • System Compatibility: Collaborate with BioClinica personnel to ensure integration and compatibility with other on-site systems.
    • Quality and Standards: Maintain departmental standards by contributing to the CTMS product roadmap and developing new features or enhancements.
    • SOP Compliance: Adhere to organizational SOPs and contribute to the development and review of SOPs related to CTMS and project management services.

    Secondary Responsibilities:

    • Value Addition: Explore and implement new opportunities to add value to organizational and departmental processes.
    • Team Support: Assist other Project Managers in achieving deliverables and perform additional duties as required.

    Technical Knowledge Maintenance:

    • Training: Participate in company-sponsored training to stay updated on relevant technical knowledge.

    Qualifications:

    • Education: Associate’s degree required; Bachelor’s degree preferred.
    • Experience:
      • 3+ years of experience in software or technical product management.
      • Familiarity with the software delivery lifecycle and methodology.
      • Clinical trials experience within a CRO or pharmaceutical research organization is preferred.
    • Skills:
      • Excellent customer service skills.
      • Ability to multitask and maintain a positive attitude under pressure.
      • Strong interpersonal and communication skills, both verbal and written.
      • Strong organizational and leadership skills.
      • Goal-oriented with a focus on achieving results.

    Apply: [Insert Application Link or Contact Information]

    Join our team and play a crucial role in enhancing customer satisfaction and driving the success of OnPoint CTMS!

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