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Associate - Hr Operations

4-6 years
Not Disclosed
10 May 1, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

 

Job Title: Associate - HR Operations

Location: India – Hyderabad (On Site)
Job ID: R-212256
Date Posted: April 23, 2025
Category: Regulatory
Company: Amgen


Job Summary

Amgen is looking for an Associate - HR Operations to support global HR service center operations. In this role, you will ensure efficient management of HR transactions, provide excellent customer service, and maintain compliance with global HR policies. You will serve as a point of contact for staff, managers, and HR teams, focusing on Workday transactions, case management, and knowledge base development.


Key Responsibilities

  • Provide tier 1 customer support for HR-related inquiries according to Service Level Agreements

  • Manage HR cases, escalations, and triaging via ServiceNow

  • Offer assistance and training on HR self-service tools, policies, systems, and processes

  • Maintain and update the knowledge database in collaboration with the knowledge management team

  • Handle complex system inquiries and troubleshoot issues

  • Support HR teams and managers with Workday transactions, data audits, and UAT support

  • Ensure data confidentiality and governance in all HR transactions

  • Run and create reports in Workday and ServiceNow

  • Propose improvements to policies, procedures, and service center operations

  • Represent HR Connect in global/regional HR projects and system improvements


Required Skills and Experience

  • 4 to 6 years of experience in Tier 1 HR operations, case management, and Workday data administration

  • Strong English verbal and written communication skills

  • Keen attention to detail and accuracy in processing transactions and data

  • Ability to identify opportunities for process improvements


Why Join Amgen

  • Be a part of global HR operations supporting employees worldwide

  • Gain experience in HR system management and process optimization

  • Collaborative work environment with a focus on continuous improvement


How to Apply

Visit: careers.amgen.com