Associate Director
Position: Associate Director
Location: India (Remote)
Employment: Full-time
Company: CACTUS
Job Summary:
The Associate Director will provide operational and functional leadership for client accounts in a high-end Medical Communications business. This role involves ensuring client satisfaction through effective team management, workflow optimization, quality control, and cross-functional collaboration. You will oversee the delivery of high-quality scientific content for global biopharma clients, manage key business metrics, and contribute to the growth and strategic direction of the company.
Responsibilities:
Scientific Services (Delivery):
Lead a global team of Principal Scientific Writers and Senior Medical Writers to deliver high-quality scientific content, ensuring adherence to quality, timelines, and efficiency.
Maintain efficient working relations with all internal and external key stakeholders.
Identify strategic project priorities and work closely with cross-functional teams to execute them.
Operations Management:
Provide operational expertise, process improvements, and day-to-day project support.
Monitor project progress, forecasting, and operations, collaborating with the PM and client servicing teams.
Lead project prioritization, workload distribution, and resource planning to optimize capacity utilization and quality.
Client Delivery and Stakeholder Management:
Understand client expectations and communicate them to the team.
Build strong relationships with key client stakeholders and participate in governance meetings.
Manage client expectations, ensuring agile workflows that adapt to evolving needs.
Business Growth and Strategic Inputs:
Collaborate with senior leaders to execute the Medical Affairs vision and organic growth planning.
Manage key business drivers, including recruitment, training, and business account planning.
Leadership and Team Management:
Lead, mentor, and manage a diverse, global team, fostering a high-performance work environment.
Drive goal achievement, manage team performance, and ensure alignment with company objectives.
Qualifications:
Experience:
10+ years of core scientific writing experience, preferably in an operations role within the medical communications industry or an agency setting.
5+ years of experience in leading and managing a global team.
Skills:
Strong understanding of science, decision-making, and influencing skills.
Excellent communication skills to manage internal and external stakeholder expectations.
Strong problem-solving abilities, a can-do attitude, and attention to detail.
Ability to work independently with minimal supervision and manage complex situations.
Working Environment:
As a remote-first organization, CACTUS emphasizes autonomy, collaboration across time zones, and effective use of MS Teams.
Equal Opportunity:
CACTUS is committed to creating an inclusive work environment and prohibiting discrimination based on race, gender identity, sexual orientation, age, marital status, or any other protected characteristic.
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